Terms and Conditions


Deliveries will be made through the services of the Couriers.

The delivery time is counted from the confirmation of payment on business days, that is, it does not include Saturdays, Sundays and holidays.

The stipulated delivery date, with our current portals, is left in regions 7 business days, and in RM 3-4 business days, subject to changes as specified by the logistics company. Exceptionally deliveries may occur on Saturdays, Sundays and holidays.

After confirmation of payment, the deadline for issuing the Nota Fiscal is up to 7 business days.

It is essential that, at the requested address, there is a person authorized by the USER, over 18 years of age, and carrying an identification document to receive the merchandise and sign the protocol.

IMPORTANT: after the completion of the order it is not possible to change the delivery method, request advance or priority. All delivery times take into consideration the stock, the region, the process of issuing the fiscal note and the preparation time of the product. For each order status update, our system automatically sends alert emails. That's why it's important to keep your email address up-to-date on record.

Once the order has been completed, it will not be possible to change the products ordered, the address or the payment method. If the USER gave up the purchase, or if the payment method chosen is not the one that suits him best, the order must be canceled and a new purchase must be made. If you want to add a product to your purchase, you must place a new order for that new product.


In case of any delay in the delivery of the products, the USER must contact the Customer Service Center.

In the event that there is an unsuccessful delivery attempt, as detailed above, the order will return to the Distribution Center. For a new attempt to be made, the address must be confirmed. The term for reshipment of the product will be the same that was informed at the end of the order and counts from the confirmation of the address.

After the conclusion of the order, it is not possible to change the delivery address. In case you have informed the wrong address, contact the Customer Service Center. contacto@theimperfectco.cl

IMPORTANT: for security reasons, under no circumstances do our operators alter the delivery address or customer registration data.

In the event that the address is incomplete, contact the Customer Service Center and report the missing data. contacto@theimperfectco.cl

Natural and adverse factors that can alter the delivery date of the products: heavy rains, accidents, strikes, pandemics and, in general, any event that can be classified as force majeure or fortuitous event, in the region where the product should be delivered make it impossible the arrival of the transporter, they will exempt him from responsibility for said delays.


If any of the following hypotheses occurs, reject the receipt of the merchandise and write the reason for the rejection on the back of the delivery document (Fiscal Note):

  • open or damaged packaging
  • damaged product
  • Product not in accordance with the order.
    If the user still accepts the product, please contact the Customer Service Center within 7 (seven) business days. contacto@theimperfectco.cl


In case of absence of the recipient, the carriers have the commitment to make up to two delivery attempts, on alternate days.

The delivery can only be made to a person over 18 years of age who presents an identification document.

The carrier is prohibited:

  • enter the home
  • Deliver by alternative means (example: hoist product through window)
  • Perform product installation or maintenance
  • Open the product packaging
  • Deliver to an address other than the one listed in the dispatch guide
  • Make delivery to minors or without identification document.



In case of payment by credit card, the term for delivery is considered from the confirmation of payment by the card administrator, which can occur in up to 48 business hours.

To further enhance your security, orders paid by credit card go through a registration data check.

If there is discrepancy in registration, we will contact the USER.


In order to make the return for repentance, the following conditions must be observed:

  • The term to withdraw from the purchase of the product is up to 10 calendar days from the receipt of the product.
  • The product must be sent in the original packaging, without signs of use, without violating the original manufacturer's seal, accompanied by the dispatch guide (Purchase Ticket Document or Invoice), the manual and all its accessories if applicable.

To request the change of the product due to repentance, the USER must contact the Customer Service Center. contacto@theimperfectco.cl
To request the change of the default product, the USER must contact the Customer Service Center. contacto@theimperfectco.cl


Orders whose payment was approved can be canceled if the fiscal note had not been issued. It is enough to cancel the order on the website in the My Orders area.
Restitution of returned products and/or canceled orders
The full refund of the amounts paid will be made using the same form of payment chosen in the purchase process:
In credit card purchases, the card administrator will be notified and the refund will occur on the next or subsequent invoice, in one go, regardless of the number of installments used in the purchase.

The reimbursement period depends on the card administrator.

IMPORTANT: in case of return, the restitution of the values will be processed only after receipt and analysis of the product(s) at the Customer Service Center.

The latter has up to 30 (thirty) days, from the date of receipt of the product at its Customer Service Center, to verify if the request meets the requirements of these terms of use regarding returns.

If so, it will send another product to the customer.
The Customer Service Center is exempt from the obligation to cancel any product that does not meet the requirements of the Return and Exchange Policy.

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